Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 32 complaints with NHTSA about the 2025 Jeep Grand Cherokee L, and it carries 2 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Unknown or other | 5 | 16% |
| Power train | 3 | 9% |
| Power train | 2 | 6% |
| Forward collision avoidance | 2 | 6% |
| Unknown or other | 2 | 6% |
| Engine | 1 | 3% |
| Steering | 1 | 3% |
| Electrical system | 1 | 3% |
| Electrical system | 1 | 3% |
| Air bags | 1 | 3% |
Verbatim from NHTSA complaint records, trimmed for length.
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the vehicle suddenly shut off. The contact was able to immediately restart the vehicle and continued driving. There were no war
NHTSA complaint: Engine
I am reporting recurring safety-related shifting and vehicle gear/park-state concerns involving my 2025 Jeep Grand Cherokee L Summit Reserve. On multiple occasions, the vehicle has failed to transition properly from Rev
NHTSA complaint: Power train
The car started having engine issues. Car wouldn’t start. Had it towed to the dealership which replaced the engine after the dealership had it for a month. Then one week after the the engine was replaced the vehicle was
NHTSA complaint: Power train
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 65 MPH, the engine surged and RPM revved above 7,000 RPM, and the vehicle failed to accelerate as needed. The contact stated that while
NHTSA complaint: Power train
I am reporting a serious safety failure in my 2025 Jeep Grand Cherokee L (1,483 miles). On XXX, the vehicle was parked with my wife and young children inside. Upon starting it, the vehicle would not shift into gear, the
NHTSA complaint: Steering
Infotainment system glitch Screen blacks out Auto start/stop doesn’t work Key fobs glitch Vehicle jerks (I’m guessing it’s sensing something that isn’t there, but no one seems to know) Doors unlock themselves Alerts “key
NHTSA complaint: Electrical system
I bought my truck march 2025 in August while putting groceries in the trunk the trunk started coming down on me I took it to the dealership the hydraulic fuel was low had I been a child the trunk probably would have shut
NHTSA complaint: Electrical system
Dear NHTSA Office of Defects Investigation, I am filing this formal safety defect complaint regarding the complete failure of the airbag system to deploy during a serious motor vehicle collision on [XXX], involving a 20
NHTSA complaint: Air bags
NHTSA lists 2 recall campaigns for the 2025 Jeep Grand Cherokee L. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the r
Risk: Delayed air bag deployment during a crash increases the risk of injury.
Fix: Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer ser
Chrysler (FCA US LLC) is recalling certain 2024-2025 Jeep Wagoneer, 2024-2026 Jeep Grand Cherokee, Jeep Grand Cherokee L, Jeep Grand Cherokee 4XE, Jeep Grand Wagoneer, 2025 Jeep Wagoneer L, 2025-2026 Jeep Grand Wagoneer L, 2026 Jeep Cherokee, and Jeep Grand Wagoneer L PHEV vehicles. Due to a softwar
Risk: A TPMS warning light that fails to notify the driver of low tire pressure increases the risk of a crash.
Fix: Dealers will update the radio frequency hub software, free of charge. Owner notification letters are expected to be mailed beginning September 29, 2026. Owners may contact FCA US, LLC customer service
| Reliability raw | 94 | excellent |
|---|---|---|
| Longevity est. | 83 | excellent |
| Maintenance | 71 | good |
| Depreciation | 80 | excellent |
| Performance | 63 | average |
| Efficiency | 39 | below average |
| Safety | 93 | excellent |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 32 complaints with NHTSA for this model-year, and unknown or other is the most reported area with 5 of them (16%). There are 2 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 94/100 (excellent) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 83/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2025 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 78/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.