Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 43 complaints with NHTSA about the 2024 Lexus TX 500h, and it carries no recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Air bags | 16 | 37% |
| Unknown or other | 6 | 14% |
| Seats | 3 | 7% |
| Visibility/wiper | 2 | 5% |
| Power train | 2 | 5% |
| Electrical system | 2 | 5% |
| Engine | 1 | 2% |
| Unknown or other | 1 | 2% |
| Structure | 1 | 2% |
| Unknown or other | 1 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
I am reporting a severe, systemic vehicle performance discrepancy on my Lexus TX 500h (2.4L Turbo Hybrid powertrain). The vehicle is officially labeled with an EPA rating of 27 MPG combined. However, under normal, conser
NHTSA complaint: Engine
I had my foot on the brakes waiting at a red light. The car just started jerking back and forth. It didn’t stop until I released my foot off the brake.
NHTSA complaint: Unknown or other
I am filing this complaint regarding my 2024 Lexus TX. A road rock/debris entered through the vehicle’s factory front grille and struck/punctured the A/C condenser, causing the air conditioning system to stop functioning
NHTSA complaint: Unknown or other
Strong smell of gas coming from around the car and near rear end of car. Usually after a drive. The smell does not happen after every drive. I brought up the smell to my husband a number of times within the year…and fina
NHTSA complaint: Unknown or other
On two occasions while driving my hood has become open due to windy conditions coming from the Makua side of the highway as I’m driving on the Queen Kaahumanu Highway Today was the second incident except that I was hea
NHTSA complaint: Structure
I have 2024 Lexus TX 350 and the winshield cracked from the smallest rock and spread across the entire winshield. Seems to be a flaw in material.
NHTSA complaint: Unknown or other
Starting in drive with the brakes depressed, when trying to accelerate with the gas pedal, the vehicle will not activate the engine from electric mode(EV). The car will not accelerate even with the gas pedal fully depres
NHTSA complaint: Unknown or other
I am a loyal Lexus owner since 1998 and have always recommended Lexus vehicles to my family and friends. In over 25 years of ownership, I have never experienced an issue like this. While driving under normal road conditi
NHTSA complaint: Structure
| Reliability raw | 87 | excellent |
|---|---|---|
| Longevity est. | 83 | excellent |
| Maintenance | 70 | good |
| Depreciation | 75 | good |
| Performance | 67 | good |
| Efficiency | 45 | below average |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 43 complaints with NHTSA for this model-year, and air bags is the most reported area with 16 of them (37%). No recalls are on record for it.
AVOIR scores its reliability 87/100 (excellent) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 83/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2024 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 75/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.