Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 51 complaints with NHTSA about the 2023 Volvo XC60 B5, and it carries no recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Unknown or other | 7 | 14% |
| Visibility/wiper | 4 | 8% |
| Service brakes | 4 | 8% |
| Electrical system | 4 | 8% |
| Back over prevention | 3 | 6% |
| Electrical system | 2 | 4% |
| Tires | 2 | 4% |
| Forward collision avoidance | 2 | 4% |
| Unknown or other | 1 | 2% |
| Electrical system | 1 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
Entire car audio does not work. Blinker click, collision warning, navigation etc. Volvo has blamed software but each update in the past 3 years has not fixed the issue. Driving a car where the entire audio system is not
NHTSA complaint: Unknown or other
The contact owns a 2023 Volvo XC60. The contact stated that while driving in a rainstorm, the front windshield wiper arm was striking the top of the hood of the vehicle. Due to the failure, the windshield was not properl
NHTSA complaint: Visibility/wiper
Loss of all audible components after start up (Infotainment system has Android Auto 5.1.17 system installed); no turn signal sound, no back up or lane departure audible alert. This is dangerous because the system can fai
NHTSA complaint: Electrical system
After Volvo’s software update 5.1.17 was installed, all sound in the vehicle including all warning alerts, turn signals, stereo, etc. have no sound. If you reboot the system it MIGHT work, but it reverts back to not work
NHTSA complaint: Electrical system
The backup camera system on this vehicle is ineffective and creates a significant safety hazard. Rather than providing a clear view of what is behind the vehicle, the camera is aimed downward, displaying primarily the gr
NHTSA complaint: Back over prevention
I repeatedly lost propulsion or shut down while driving. The vehicle would not shift into Drive or Reverse and would not move, although displays and lights remained powered. This occurred three times in approximately two
NHTSA complaint: Unknown or other
While driving on the highway my navagation, internet, gps stopped working. An error came up on the dash saying "SOS emergency call system fault" We were not sure what was happening with the vehicle or if was safe to dr
NHTSA complaint: Unknown or other
3rd time driving our Volvo on the road and having the automatic emergency brake engage too early or in this instance, with no vehicle in front of us. We have been dealing with issues related to the safety systems and
NHTSA complaint: Electrical system
| Reliability raw | 83 | excellent |
|---|---|---|
| Longevity est. | 76 | good |
| Maintenance | 71 | good |
| Depreciation | 56 | average |
| Performance | 62 | average |
| Efficiency | 42 | below average |
| Safety | 93 | excellent |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 51 complaints with NHTSA for this model-year, and unknown or other is the most reported area with 7 of them (14%). No recalls are on record for it.
AVOIR scores its reliability 83/100 (excellent) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 76/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2023 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 71/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.