Reliability, what owners report, and what it costs to keep.
AVOIR's read: the numbers are mixed and the complaint record is worth reading before you commit.
Owners have filed 40 complaints with NHTSA about the 2023 Chrysler Pacifica Hybrid, and it carries no recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Engine | 6 | 15% |
| Power train | 5 | 13% |
| Power train | 4 | 10% |
| Seats | 2 | 5% |
| Air bags | 2 | 5% |
| Electrical system | 2 | 5% |
| Engine | 1 | 3% |
| Electrical system | 1 | 3% |
| Unknown or other | 1 | 3% |
| Power train | 1 | 3% |
Verbatim from NHTSA complaint records, trimmed for length.
The contact owns a 2023 Chrysler Pacifica Plug-in Hybrid. The contact stated that while driving at an undisclosed speed with the granddaughter seated in the rear driver's seat, the seat unexpectedly fully reclined and sl
NHTSA complaint: Seats
The contact owns a 2023 Chrysler Pacifica Plug-in-Hybrid. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was
NHTSA complaint: Air bags
The contact owns a 2023 Chrysler Pacifica Plug-In-Hybrid. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local deale
NHTSA complaint: Air bags
Vehicle lost power with no prior warning at highway speeds. Vehicle then displayed "Stop Safely Vehicle will shut off soon" message. In order to attempt a reset, driver must turn off, leave vehicle with FOB and secure ve
NHTSA complaint: Power train
This is the second time we received an alert that our 2023 Pacifica Hybrid minivan while driving sends an alert message to STOP SAFELY VEHICLE WILL SHUT OFF SOON. A green Turtle and Red Hazard Triangle image accompanied
NHTSA complaint: Engine
Vehicle had been operating less than 5 minutes. When I was on an on-ramp for a left entrance to a highway, several warning lights illuminated in addition to messaging on my dash. The car entered "turtle mode" which extr
NHTSA complaint: Electrical system
Hybrid system will not run on battery. Hybrid system shows 100% battery charge on dash. Hybrid mode screen shows Engine at 12KW, Battery use at 0KW, and climate at 7KW. S
NHTSA complaint: Electrical system
Error message appeared on screen stating “Stop Safely Vehicle Will Shut Off Soon”, then I was no longer able to accelerate.
NHTSA complaint: Unknown or other
| Reliability raw | 62 | average |
|---|---|---|
| Longevity est. | 68 | good |
| Maintenance | 76 | good |
| Depreciation | 68 | good |
| Performance | 58 | average |
| Efficiency | 52 | average |
| Safety | 93 | excellent |
Percentile ranks against other minivans & vans in the catalog.
What stands behind each score for this car:
Owners have filed 40 complaints with NHTSA for this model-year, and engine is the most reported area with 6 of them (15%). No recalls are on record for it.
AVOIR scores its reliability 62/100 (average) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 68/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2023 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: be careful, because the numbers are mixed and the complaint record is worth reading before you commit. Its overall ownership score is 68/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.