Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 68 complaints with NHTSA about the 2020 Subaru Crosstrek, and it carries no recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Visibility/wiper | 29 | 43% |
| Power train | 7 | 10% |
| Unknown or other | 6 | 9% |
| Electrical system | 5 | 7% |
| Visibility | 4 | 6% |
| Seat belts | 2 | 3% |
| Vehicle speed control | 2 | 3% |
| Power train | 1 | 1% |
| Electrical system | 1 | 1% |
| Electrical system | 1 | 1% |
Verbatim from NHTSA complaint records, trimmed for length.
DEFECT DESCRIPTION My 2020 Subaru Crosstrek has been diagnosed with diagnostic trouble code P2757 (Torque Converter Clutch Pressure Control Solenoid Control Circuit Performance), which my authorized Subaru 802 Subaru ret
NHTSA complaint: Power train
My 2020 Subaru Crosstrek CVT Valve Body equipment failure and CVT Torque Converter failure. This appears to be a common failure for prior Subaru Crosstrek model - however was not extended for coverage to 2020 and beyond
NHTSA complaint: Power train
While driving 2020 Crosstrek Hybrid, the dashboard lights suddenly flashed and then engine stalled, leaving me with no brakes and no steering. I rolled through straight through an intersection with four stop signs and I
NHTSA complaint: Electrical system
My 2020 Subaru Crosstrek experienced a sudden loss of motive power and stalled due to a blown ignition fuse. Diagnostic code P1604 (Startability Malfunction) was stored. Inspection by Wayne Subaru (Invoice #25340) confir
NHTSA complaint: Electrical system
Beginning one year after buying this used 2020 Subaru Crosstrek base trim the starter failed and battery fully died after failing to start from a stop. The engine was OFF due to the auto-stop system and failed upon lifti
NHTSA complaint: Electrical system
The rear differential on my PHEV Crosstrek failed around 31,500 miles. My spouse was driving under 30mph and turning, and heard a clunking/popping/metal-on-metal sound that persisted intermittently for the remainder of t
NHTSA complaint: Power train
At Miami Airport, with ample space behind the vehicle in front, a pickup truck with a very long sloping ramp trailer to carry several cars pulled into the stated space. The lefthand side rear of the trailer being well be
NHTSA complaint: Seat belts
The bolt attaching the front left corner of the seat to the rails came loose and allows the seat to wobble and bounce.
NHTSA complaint: Seats
| Reliability raw | 82 | excellent |
|---|---|---|
| Longevity est. | 82 | excellent |
| Maintenance | 84 | excellent |
| Depreciation | 82 | excellent |
| Performance | 55 | average |
| Efficiency | 45 | below average |
| Safety | 93 | excellent |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 68 complaints with NHTSA for this model-year, and visibility/wiper is the most reported area with 29 of them (43%). No recalls are on record for it.
AVOIR scores its reliability 82/100 (excellent) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 82/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2020 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 78/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.