Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 169 complaints with NHTSA about the 2020 Jeep Grand Cherokee SRT, and it carries no recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Unknown or other | 23 | 14% |
| Engine | 16 | 9% |
| Electrical system | 13 | 8% |
| Power train | 11 | 7% |
| Air bags | 6 | 4% |
| Engine and engine cooling | 5 | 3% |
| Power train | 5 | 3% |
| Structure | 4 | 2% |
| Steering | 4 | 2% |
| Fuel/propulsion system | 4 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
I brought my jeep in for a concern about an antifreeze leak on 1/3/25. I had 130,112 miles on my vehicle and was my warranty expired at 125,000 miles. They thought it was a water pump gasket at the time. I took my jeep b
NHTSA complaint: Engine
Camshaft and lifter failure at 52,102 miles on Pentastar V6 Motor. This has been a known issue to this motor and no recalls. My vehicle is with the mechnic getting fixed. My vehicle was not drivable after diagnostics at
NHTSA complaint: Engine
Radio camera is feeezing when in reverse and saftey isn’t working … radio randomly shuts off and turns on … won’t allow any functions to work when it’s frozen including camera and backup safety assist
NHTSA complaint: Unknown or other
Odometer Fraud. The contact purchased a 2020 Jeep Grand Cherokee. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale.
NHTSA complaint: Electrical system
There is a common issue with WK2 Jeeps from 17-22 where the infotainment screen delaminates due to the adhesive that Jeep used and eventually causes the touchscreen to become non-functional.
NHTSA complaint: Electrical system
At approximately 54,000 miles the transmission is not shifting. I parked in a parking spot, go into a store. Then come out and the vehicle will not shift into park or reverse. The check engine light came on for the park
NHTSA complaint: Power train
Display for backup camera, radio & climate control is delaminating. Display stops functioning at points and needs to reset. Seal for display has been compromised, so the unit will stop functioning soon. It will have to b
NHTSA complaint: Electrical system
while riding vehicle just shuts off and stops. message on dash states put vehicle in park to start vehicle. Do that and vehicle starts and runs. First time this happened 6/13/25 went one week no problem then on 6/25
NHTSA complaint: Electrical system
| Reliability raw | 78 | good |
|---|---|---|
| Longevity est. | 75 | good |
| Maintenance | 71 | good |
| Depreciation | 80 | excellent |
| Performance | 82 | excellent |
| Efficiency | 26 | below average |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 169 complaints with NHTSA for this model-year, and unknown or other is the most reported area with 23 of them (14%). No recalls are on record for it.
AVOIR scores its reliability 78/100 (good) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 75/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2020 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 72/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.