Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 32 complaints with NHTSA about the 2020 Infiniti QX50, and it carries 2 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Engine | 13 | 41% |
| Engine and engine cooling | 4 | 13% |
| Forward collision avoidance | 2 | 6% |
| Service brakes | 2 | 6% |
| Power train | 1 | 3% |
| Power train | 1 | 3% |
| Unknown or other | 1 | 3% |
| Power train | 1 | 3% |
| Vehicle speed control | 1 | 3% |
| Forward collision avoidance | 1 | 3% |
Verbatim from NHTSA complaint records, trimmed for length.
Engine lost all power and car seemed to be locked in low gear while attempting to drive down the road. Took the car to Infiniti dealership which said there was a recall and they inspected the vehicle. Mechanic inspected
NHTSA complaint: Engine
The contact owns a 2020 Infiniti QX50. The contact stated that while driving 75 MPH, the check engine warning light illuminated, and the RPM became elevated. The vehicle was taken to the dealer, where an unknown recall r
NHTSA complaint: Engine
I am a [XXX] woman who purchased my first vehicle on December 6, 2024, with 43,000 miles. I have driven fewer than 20,000 miles since purchase, and the vehicle currently has approximately 62,000 miles. Until January 19,
NHTSA complaint: Power train
The contact owns a 2020 Infiniti QX50. The contact stated that the vehicle was repaired under NHTSA Campaign: 25V437000 (Engine and Engine Cooling) however, other failures occurred. The contact stated that after the vehi
NHTSA complaint: Engine and engine cooling
The contact owns a 2020 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The local dealer was contacted to schedule an appointment, and it was confirmed th
NHTSA complaint: Engine and engine cooling
RECIEVE 5 RECALL NOTICE BUT DEALER WILL NOT LOOK INTO THE RECALL. DEALER IS INFINITI OF FIFE IN TACOMA WASHINGTON. MY CONCERN IS THAT THE VEHICLE BREAKDOWN AND THEY SAID IT'S NORMAL WEAR AND TEAR HOW CAN I PROVE THAT.
NHTSA complaint: Engine
VEHICLE : IMNFINITI QX50 YEAR: 2020 LOCATION : PUERTO RICO My Infiniti QX50 has an active engine recall by VIN In 2023 the Infiniti dealer in San Juan PR documented oil sludge in the engine and performed and engine
NHTSA complaint: Engine
Received safety recall August 22, 2025. Still no remedy or communication. Recall data was refreshed January 19, 2026 reports unrepaired recall with no remedy plan. Is this a continuing safety risk?
NHTSA complaint: Engine
NHTSA lists 2 recall campaigns for the 2020 Infiniti QX50. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
Nissan North America, Inc. (INFINITI) is recalling certain 2020 INFINITI QX50 vehicles. The text of the Tire and Loading Information placard, including the tire size and loading capacity, may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety
Risk: Illegible tire size or loading capacity information can lead to the incorrect sized tire being installed or its overloading, increasing the risk of a crash.
Fix: INFINITI will notify owners, and dealers will inspect the legibility of and, as necessary, replaced the placard, free of charge. The recall began March 17, 2021. Owners may contact INFINITI customer
Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 2019-2020 Altima, 2019-2022 Infiniti QX50, and 2022 Infiniti QX55 vehicles equipped with 3-cylinder 1.5L or 4-cylinder 2.0L variable compression turbo (VC-Turbo) engines. The engine bearings may have manufacturing defects that
Risk: Engine failure increases the risk of a crash. A bearing failure may cause a breach in the engine block, allowing hot oil to be discharged, increasing the risk of an engine fire.
Fix: Dealers will reprogram the engine control module (ECM) software, free of charge. Owner letters were mailed April 8, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's cus
| Reliability raw | 95 | excellent |
|---|---|---|
| Longevity est. | 80 | excellent |
| Maintenance | 80 | excellent |
| Depreciation | 59 | average |
| Performance | 52 | average |
| Efficiency | 43 | below average |
| Safety | 93 | excellent |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 32 complaints with NHTSA for this model-year, and engine is the most reported area with 13 of them (41%). There are 2 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 95/100 (excellent) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 80/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2020 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 76/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.