Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 58 complaints with NHTSA about the 2020 Chrysler Pacifica Hybrid, and it carries 1 recall. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Electrical system | 7 | 12% |
| Power train | 7 | 12% |
| Seats | 4 | 7% |
| Engine | 4 | 7% |
| Unknown or other | 4 | 7% |
| Power train | 4 | 7% |
| Electrical system | 3 | 5% |
| Electrical system | 3 | 5% |
| Service brakes | 3 | 5% |
| Engine | 2 | 3% |
Verbatim from NHTSA complaint records, trimmed for length.
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the messa
NHTSA complaint: Electrical system
We were driving down the freeway at 70 mph and the vehicle displayed "Vehicle will shut off soon, pull over safely" and IMMEDIATELY lost power and the gas pedal would do nothing.
NHTSA complaint: Power train
We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and ba
NHTSA complaint: Seats
I received a service hybrid electric vehicle system warning. Also vehicle speed may be limited warning. When I shut the vehicle off, it was loud and remained running. My safety and the safety of others were put at risk b
NHTSA complaint: Power train
The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Saf
NHTSA complaint: Electrical system
A coolant leak in the engine led to contamination, misfiring spark plugs. Check engine light came on while driving, and very soon thereafter (~3 minutes) car began sputtering while accelerating and shaking while idle. A
NHTSA complaint: Engine
Pacifica hybrid turned on but would not shift out of park or turn off. The radio was playing, air was blowing (though not cold), power doors were not functioning. The car was towed to a Chrysler service center while stil
NHTSA complaint: Unknown or other
After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.
NHTSA complaint: Power train
NHTSA lists 1 recall campaign for the 2020 Chrysler Pacifica Hybrid. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contaminat
| Reliability raw | 82 | excellent |
|---|---|---|
| Longevity est. | 77 | good |
| Maintenance | 76 | good |
| Depreciation | 68 | good |
| Performance | 58 | average |
| Efficiency | 52 | average |
| Safety | 93 | excellent |
Percentile ranks against other minivans & vans in the catalog.
What stands behind each score for this car:
Owners have filed 58 complaints with NHTSA for this model-year, and electrical system is the most reported area with 7 of them (12%). There is 1 recall on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 82/100 (excellent) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 77/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2020 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 74/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.