Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 94 complaints with NHTSA about the 2020 Chevrolet Trax, and it carries no recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Engine | 9 | 10% |
| Unknown or other | 7 | 7% |
| Tires | 6 | 6% |
| Electrical system | 6 | 6% |
| Power train | 5 | 5% |
| Visibility/wiper | 4 | 4% |
| Service brakes | 4 | 4% |
| Seat belts | 3 | 3% |
| Electrical system | 3 | 3% |
| Air bags | 3 | 3% |
Verbatim from NHTSA complaint records, trimmed for length.
My 2020 Chevrolet Trax has experienced recurring brake problems for approximately two years. The issue involves the brake pedal becoming unusually resistant and the vehicle failing to brake normally when I apply the peda
NHTSA complaint: Electrical system
CRITICAL SAFETY INCIDENT / LIFE-THREATENING VEHICLE FIRE HAZARD. On January 2, 2026, I purchased a 2020 Chevrolet Trax. Within less than five months, while driving in active traffic, the vehicle suffered a sudden, catast
NHTSA complaint: Power train
The contact owns a 2020 Chevrolet Trax. The contact stated that the rear passenger-side seat belt failed to retract, and the rear driver-side seat belt later failed to retract, resulting in both rear seat belts being una
NHTSA complaint: Seat belts
There are vertical splits from the sidewall seam to the tread line. Oil spurted out when I checked the tire pressure. Bubba is the person who put on the tires. +1 (386) 868-9696
NHTSA complaint: Tires
Tire cracks on all tires. 4 separate reports. Please send link to upload information. All for tires replaced at GM Murfreesboro Bubba +1 (386) 868-9696. P205/70 R16 96 H Did not contact police. They ignored a human traf
NHTSA complaint: Tires
P205/70 R16 96 H radial tubeless Do not contact local law. Local law sent my divorce to all local law in 2010. Covered up human and drug trafficking cases by [XXX] pharmacy license revocation state of iowa [XXX]. Paperw
NHTSA complaint: Tires
P205/70 R16 96 H Radial Tubeless driver rear 1P50F951L 4825 P205/70 R16 96H passenger front 1P50F951L 4625 Made in Mexico P205/70 R16 96 H Radial Tubeless passenger front 1P50F951L 0126 P205/70 R16 96 H Radial Tubele
NHTSA complaint: Tires
My car is a 2019 not 2020 and white not gray. The gas gauge doesn’t read pressure and drops by 1/4 up or down. I don’t have all the features which were supposed to be on the car. The rear door doesn’t close. I have ice i
NHTSA complaint: Air bags
| Reliability raw | 72 | good |
|---|---|---|
| Longevity est. | 71 | good |
| Maintenance | 82 | excellent |
| Depreciation | 63 | average |
| Performance | 55 | average |
| Efficiency | 46 | below average |
| Safety | 93 | excellent |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 94 complaints with NHTSA for this model-year, and engine is the most reported area with 9 of them (10%). No recalls are on record for it.
AVOIR scores its reliability 72/100 (good) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 71/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2020 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 70/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.