Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 1,629 complaints with NHTSA about the 2019 Jeep Cherokee, and it carries 11 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Power train | 533 | 33% |
| Engine | 165 | 10% |
| Unknown or other | 124 | 8% |
| Electrical system | 70 | 4% |
| Steering | 56 | 3% |
| Electrical system | 49 | 3% |
| Power train | 47 | 3% |
| Service brakes | 32 | 2% |
| Power train | 31 | 2% |
| Power train | 24 | 1% |
Verbatim from NHTSA complaint records, trimmed for length.
I own a 2019 Jeep Cherokee (VIN [XXX]). While driving, the vehicle displayed a “Four-Wheel Drive Service Unavailable” / “Service 4WD” warning. I recently had the 4WD warning inspected by a service department via a transf
NHTSA complaint: Power train
The component/system that is malfunctioning is the Power Transfer Unit. This is a well-known issue with Jeep Cherokees of many generations, including the 2019. It is available for inspection upon request, but it's being
NHTSA complaint: Power train
The motor experiences a malfunction, which the passengers feel as a slight ‘bump’ in the engine. The dash flashes Service Electronic Stability Control and the engine experiences a loss in power followed by a gain in powe
NHTSA complaint: Power train
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 30 MPH, the message “4WD-SVC” was displayed while leaving a veterinary appointment. The screen was turning on and off, and there was a dinging
NHTSA complaint: Power train
My vehicle (2019 Cherokee trailhawk) was subject to 2 PTU recalls. I had the first one replaced after the dash light came on, then had that one replaced after it failed and began leaking fluid. When it started having iss
NHTSA complaint: Power train
PTU failure. Jeep Cherokee manufacture in 2019 through February and again in December have recalled PTU failure. The ones manufactured in between were not recalled but have same dangerous failure.
NHTSA complaint: Power train
Service 4w drive light came on vehicle stores going up in Kleins as well as it shut off on me on an interstate thank goodness there was no vehicles I was able to get it started and get to safety on side of the road. My c
NHTSA complaint: Power train
The rear differential is cracked and has seperated causing breakage at the snap ring due to faulty manufacturing. If the rear differential should fail while driving, the safety of myself, family and others on the road co
NHTSA complaint: Power train
NHTSA lists 11 recall campaigns for the 2019 Jeep Cherokee. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Risk: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Fix: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer servi
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Risk: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Risk: A vehicle stall can increase the risk of crash.
Fix: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer ser
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Risk: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Fix: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler
| Reliability raw | 74 | good |
|---|---|---|
| Longevity est. | 74 | good |
| Maintenance | 81 | excellent |
| Depreciation | 63 | average |
| Performance | 66 | good |
| Efficiency | 41 | below average |
| Safety | 87 | excellent |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 1,629 complaints with NHTSA for this model-year, and power train is the most reported area with 533 of them (33%). There are 11 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 74/100 (good) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 74/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2019 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 71/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.