Reliability, what owners report, and what it costs to keep.
AVOIR's read: the numbers are mixed and the complaint record is worth reading before you commit.
Owners have filed 100 complaints with NHTSA about the 2019 Dodge Journey, and it carries 1 recall. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Unknown or other | 23 | 23% |
| Back over prevention | 19 | 19% |
| Electrical system | 11 | 11% |
| Exterior lighting | 4 | 4% |
| Power train | 4 | 4% |
| Electrical system | 3 | 3% |
| Air bags | 3 | 3% |
| Seats | 3 | 3% |
| Air bags | 2 | 2% |
| Steering | 2 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
My rear view camera shows a black screen when the vehicle is put in reverse. It is not a fuse problem. That has been checked. I have resorted to “the old fashioned way” of looking behind either side when backing up. It’s
NHTSA complaint: Electrical system
Every day when I backup my 2019 Dodge Journey I can not use my rear view mirror to safely backup ? Why ? Because the rear view camera which is still is in recall status is located within the rear view mirror and block
NHTSA complaint: Unknown or other
I went to the dealership for the recall, and they said that they changed the camera. But that did not fix it. They told me it was a wiring issue or something in the radio. They did not fix the recall. They wanted me to p
NHTSA complaint: Unknown or other
I recently received a safety recall in the mail from Fiat Chrysler Automobiles stating that the rearview camera in my vehicle, a 2019 Dodge Journey Crossroad, needed to be replaced, as they were found to be defective and
NHTSA complaint: Unknown or other
The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rear-view camera displayed a black screen. The vehicle was taken to the dealer, where it was diagnosed with a failure of the rear-view c
NHTSA complaint: Back over prevention
The backup camera will sometimes show inverted colors, the display will be flipped upside down, the display will flash, or it will be entirely black. This is unsafe because it makes it harder to identify hazards behind t
NHTSA complaint: Electrical system
This car is a 2019. The transmission was replaced when it was just one year old. The transmission is now needing to be replaced again. The transmission issue has also caused the drive shaft to need replacing as well.
NHTSA complaint: Unknown or other
The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rear-view camera was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact associated
NHTSA complaint: Back over prevention
NHTSA lists 1 recall campaign for the 2019 Dodge Journey. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety S
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once
| Reliability raw | 88 | excellent |
|---|---|---|
| Longevity est. | 80 | excellent |
| Maintenance | 79 | good |
| Depreciation | 74 | good |
| Performance | 68 | good |
| Efficiency | 36 | below average |
| Safety | 56 | average |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 100 complaints with NHTSA for this model-year, and unknown or other is the most reported area with 23 of them (23%). There is 1 recall on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 88/100 (excellent) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 80/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2019 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: be careful, because the numbers are mixed and the complaint record is worth reading before you commit. Its overall ownership score is 67/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.