Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 108 complaints with NHTSA about the 2016 Toyota Highlander Hybrid, and it carries no recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Unknown or other | 16 | 15% |
| Service brakes | 15 | 14% |
| Electrical system | 8 | 7% |
| Visibility/wiper | 6 | 6% |
| Exterior lighting | 6 | 6% |
| Engine | 5 | 5% |
| Air bags | 5 | 5% |
| Structure | 4 | 4% |
| Electronic stability control (esc) | 4 | 4% |
| Tires | 3 | 3% |
Verbatim from NHTSA complaint records, trimmed for length.
The contact owns a 2016 Toyota Highlander equipped with Cooper Tires, Tire Line: Evolution H/T, Tire Size: 245/55/R19, DOT Number: UPPIILE. The contact stated that while his wife was driving approximately 55-65 MPH, the
NHTSA complaint: Tires
The water pump on my 2016 Toyota Highlander XLE disintegrated while I was driving in heavy traffic. The pulley came loose from the water pump shaft. I have the water pump. Our safety was at risk because this happen in h
NHTSA complaint: Engine
The contact owned a 2016 Toyota Highlander. The contact stated that while driving at an undisclosed low speeds on a decline, the brake pedal depressed all the way to the floorboard. As a result, the vehicle rolled downhi
NHTSA complaint: Service brakes
The contact owns a 2016 Toyota Highlander. The contact stated that while the vehicle was parked, the trunk power switch failed to function as intended. The contact stated that the trunk power switch was enabled to unlock
NHTSA complaint: Electrical system
The driver side rear passenger door can not be opened,either by remote or manually. This poses a threat to the safety of passengers in the rear seat area in the event of a crash. First responders would need to take other
NHTSA complaint: Structure
The contact owns a 2016 Toyota Highlander. The contact stated that while driving approximately 20 MPH, the front right passenger's side view mirror suddenly fractured. The vehicle had not been taken to the dealer. The ve
NHTSA complaint: Visibility
2016 toyota highlander le model v-6 cylinder. The FUEL PUMP runs after engine has been turned off for several hours, even up to as many as 8 hours. This situation can be heard in a closed in garage, in the complet
NHTSA complaint: Electrical system
The side view mirrors are positioned in a way that completely blocks visibility on the sides of the car, especially when making a left-hand turn. After owing the vehicle for several weeks, I collided with another car whe
NHTSA complaint: Visibility/wiper
| Reliability | 80 | excellent |
|---|---|---|
| Longevity est. | 83 | excellent |
| Maintenance | 82 | excellent |
| Depreciation | 74 | good |
| Performance | 67 | good |
| Efficiency | 50 | average |
| Safety | 93 | excellent |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 108 complaints with NHTSA for this model-year, and unknown or other is the most reported area with 16 of them (15%). No recalls are on record for it.
AVOIR scores its reliability 80/100 (excellent) from NHTSA recall campaigns and complaint density, adjusted for how many were sold so a popular model is not penalised for having more owners.
AVOIR scores its longevity 83/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2016 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 77/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.