Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 111 complaints with NHTSA about the 2016 Chevrolet Impala, and it carries no recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Unknown or other | 11 | 10% |
| Air bags | 10 | 9% |
| Steering | 9 | 8% |
| Power train | 6 | 5% |
| Engine | 5 | 5% |
| Electrical system | 5 | 5% |
| Exterior lighting | 4 | 4% |
| Fuel/propulsion system | 3 | 3% |
| Electrical system | 3 | 3% |
| Tires | 2 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
The contact owned a 2016 Chevrolet Impala. The contact stated that while driving approximately 35 MPH and turning into a parking lot, the vehicle lost power and there was black smoke coming from the right side of the eng
NHTSA complaint: Engine
The contact owns a 2016 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. In addition, the contact noti
NHTSA complaint: Power train
Between 25mph and 35mph transmission will " lose " gearing and start revving when I'm stuck in traffic, causing a safety concern/risk. Have to stop the car completely and let her cool down below half operating temp for t
NHTSA complaint: Power train
My vin should have been included in this: N182186881-01 - Special Coverage Evaporator Core Icing, Leak Revised Warranty section I have had the issue for many years due to not receiving the notice. The car leaks, hisses
NHTSA complaint: Engine
I was driving and entering [XXX] at [XXX] when my power steering went completely out! I was unable to steer my vehicle at all and was on a windy road with my children in the vehicle! I pulled to the side of the road!
NHTSA complaint: Steering
235/50R18. Went for tire rotate and balance. Was informed that 3 of the 4 tires had tread separation and recommended replacement.
NHTSA complaint: Tires
The Side Detection System Modules are preventing the vehicle blind spot system to work correctly. and the vehicle takes 5, 10, 15 + attempts to start up.
NHTSA complaint: Electrical system
The contact owns a 2016 Chevrolet Impala. The contact stated that he noticed that there was water leaking inside the trunk. The vehicle was taken to the dealer, where it was determined that water was leaking through both
NHTSA complaint: Structure
| Reliability raw | 79 | good |
|---|---|---|
| Longevity est. | 78 | good |
| Maintenance | 79 | good |
| Depreciation | 100 | excellent |
| Performance | 58 | average |
| Efficiency | 41 | below average |
| Safety | 93 | excellent |
Percentile ranks against other midsize & large cars in the catalog.
What stands behind each score for this car:
Owners have filed 111 complaints with NHTSA for this model-year, and unknown or other is the most reported area with 11 of them (10%). No recalls are on record for it.
AVOIR scores its reliability 79/100 (good) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 78/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2016 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 78/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.