Reliability, what owners report, and what it costs to keep.
AVOIR's read: the reliability record is poor enough to outweigh everything else here.
Owners have filed 2,645 complaints with NHTSA about the 2014 Jeep Cherokee, and it carries 13 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Power train | 939 | 36% |
| Engine | 140 | 5% |
| Unknown or other | 123 | 5% |
| Power train | 98 | 4% |
| Electrical system | 86 | 3% |
| Fuel/propulsion system | 86 | 3% |
| Service brakes | 72 | 3% |
| Power train | 57 | 2% |
| Electrical system | 44 | 2% |
| Steering | 38 | 1% |
Verbatim from NHTSA complaint records, trimmed for length.
This issue has occurred on several occasions. I successfully reverse but when I switch back to "drive" the vehicle enters a neutral state. When driving on the highway, the vehicle has slowed itself to 40mph and continues
NHTSA complaint: Power train
The PTU has failed and now my warranty claim is being denied. I drive a 2014 Jeep Cherokee and this is a COMMON issue with this car. It unfortunately has not fallen under a recall that I can see anywhere even though so m
NHTSA complaint: Power train
I purchesed the vehicle in April of 2024, test drove it and it drove fine, the dealership said they had to service a recall of the transfer case before I could take the car home. Once I picked the car up and drove it for
NHTSA complaint: Power train
My vehicle is experiencing a critical structural failure directly related to Safety Recall W47. Due to severe, unmitigated drivetrain vibrations caused by internal Power Transfer Unit (PTU) input spline wear, the structu
NHTSA complaint: Power train
The gas pedal acceleration and a cruise control came on and got stuck between 35 and 45 miles an hour time I hit the other vehicle and laying on the brakes was probably 38 to 40 miles an hour prior that I was doing 72 mi
NHTSA complaint: Seats
Failure of the PTU prevented vehicle from going into park. Gears in PRU stripped causing complete failure and vehicle would not move.
NHTSA complaint: Power train
The PTU is bad and I’ve replaced it twice with no successful fix
NHTSA complaint: Power train
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the gear shifter became stuck in neutral. The failure was a recurring failure. The contact associated the failure with
NHTSA complaint: Power train
NHTSA lists 13 recall campaigns for the 2014 Jeep Cherokee. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
Risk: An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Fix: Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chry
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler
Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers ma
Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Fix: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Risk: Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Fix: Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1
| Reliability raw | 27 | below average |
|---|---|---|
| Longevity est. | 53 | average |
| Maintenance | 81 | excellent |
| Depreciation | 80 | excellent |
| Performance | 59 | average |
| Efficiency | 43 | below average |
| Safety | 80 | excellent |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 2,645 complaints with NHTSA for this model-year, and power train is the most reported area with 939 of them (36%). There are 13 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 27/100 (below average) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 53/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2014 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: skip, because the reliability record is poor enough to outweigh everything else here. Its overall ownership score is 58/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.