Reliability, what owners report, and what it costs to keep.
AVOIR's read: the reliability record is poor enough to outweigh everything else here.
Owners have filed 634 complaints with NHTSA about the 2014 Chevrolet Impala, and it carries 12 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Electrical system | 84 | 13% |
| Steering | 73 | 12% |
| Unknown or other | 42 | 7% |
| Exterior lighting | 25 | 4% |
| Engine | 23 | 4% |
| Electronic stability control (esc) | 19 | 3% |
| Air bags | 17 | 3% |
| Service brakes | 17 | 3% |
| Electrical system | 15 | 2% |
| Power train | 14 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
The contact owns a 2014 Chevrolet Impala. While driving at an undisclosed speed, the Stabili-Trak warning light illuminated and the vehicle lost power steering functionality, causing the steering to become extremely firm
NHTSA complaint: Power train
While driving, the car steering became very hard and uncontrollable posing a risk to me and other drivers on the road. A mechanic has checked.
NHTSA complaint: Steering
The contact owns a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the messages "Stabili-trak" and "Power Steering" displayed on the instrument panel, and the traction control warnin
NHTSA complaint: Steering
Power steering goes out while driving in towns or on hiways.frequently comes back on while parked for a few hours or days. Unpredictable while driving.dangerous.
NHTSA complaint: Steering
The transmission went out while driving. Also the trunk leaks when it rains
NHTSA complaint: Power train
Car can’t read transmission gears the stabilitrak service is on
NHTSA complaint: Unknown or other
The contact owned a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the air bag warning light was intermittently illuminated. Additionally, the brake pads were partially dragging aga
NHTSA complaint: Parking brake
The contact owns a 2014 Chevrolet Impala. The contact stated that after closing the rear passenger’s side door, the rear glass panel shattered unexpectedly. The local dealer was not contacted. The vehicle was not diagnos
NHTSA complaint: Visibility
NHTSA lists 12 recall campaigns for the 2014 Chevrolet Impala. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured April 11, 2013, to June 27, 2013, and 2014 Chevrolet Impala vehicles manufactured May 13, 2013, to November 5, 2013. The affected vehicles may have left the factory with the sensing and diagnostic m
Risk: In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.
Fix: GM will notify owners, and dealers are to reprogram the SDM to the correct mode, free of charge. The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured April 15, 2013, to June 19, 2015, equipped with front vented-heated passenger seats. Accordingly, the Automatic Occupant Sensing (AOS) system may fail to suppress the front passenger air bag if a
Risk: If the front passenger air bag deploys with a child seat in the front passenger seat, it increases the risk of injury to the child.
Fix: GM will notify owners, and dealers will correct the calibration-learning error by preconditioning the empty seat, and also resetting the ECU to a seat zero-value, free of charge. The recall began on A
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured May 7, 2014, to July 28, 2014. In the event of an accident, the center storage console may not stay latched. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicl
Risk: The storage compartment door may not remain closed in the event of a crash, increasing the risk of occupant injury.
Fix: Parts to remedy this condition are not currently available. GM will send owners an interim notification in early October 2014, and will send a second letter when parts are available. At that time de
General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 15, 2012, to May 30, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these veh
Risk: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Fix: GM will notify owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began March 5, 2015. Owners may contact Chevrolet customer s
| Reliability raw | 39 | below average |
|---|---|---|
| Longevity est. | 60 | average |
| Maintenance | 79 | good |
| Depreciation | 100 | excellent |
| Performance | 50 | average |
| Efficiency | 45 | below average |
| Safety | 93 | excellent |
Percentile ranks against other midsize & large cars in the catalog.
What stands behind each score for this car:
Owners have filed 634 complaints with NHTSA for this model-year, and electrical system is the most reported area with 84 of them (13%). There are 12 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 39/100 (below average) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 60/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2014 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: skip, because the reliability record is poor enough to outweigh everything else here. Its overall ownership score is 65/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.