Reliability, what owners report, and what it costs to keep.
AVOIR's read: the numbers are mixed and the complaint record is worth reading before you commit.
Owners have filed 110 complaints with NHTSA about the 2011 Volkswagen Golf, and it carries 6 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Power train | 16 | 15% |
| Fuel/propulsion system | 14 | 13% |
| Air bags | 11 | 10% |
| Fuel system | 9 | 8% |
| Electrical system | 6 | 5% |
| Engine | 6 | 5% |
| Engine and engine cooling | 6 | 5% |
| Fuel system | 5 | 5% |
| Engine | 4 | 4% |
| Exterior lighting | 2 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
The High-pressure Fuel pump failed during a routine drive at approximately 1500 RPMs. This caused an immediate loss of power while in traffic. Manage to limp the car to the nearest gas station in which the car finally di
NHTSA complaint: Fuel/propulsion system
Fuse F16 (30A) in the engine fuse plate, melted instead of breaking - causing half of the cars lights to stop functioning including turn signals and brake lights. Cannot be fixed with replacing the fuse as it was never t
NHTSA complaint: Electrical system
The wire from the alternator to the underhood fuse block is not thick enough to handle the current from the stock alternator. This causes the wire to get too hot melting the fuse block at the 30 amp fuse causing headlig
NHTSA complaint: Electrical system
Electrical Short caused catastrophic fire in engine compartment, suspected issue is a water leak due to faulty manufacturing. Leak was noted by Volkswagen repair facility and was to be inspected and repaired within 30 d
NHTSA complaint: Electrical system
Driving on interstate at 70 mph with cruise control on when car suddenly slowed and warning lights began flashing. I slowed to 60 mph and within a minute the engine shut off and was almost rear ended by a semi truck bef
NHTSA complaint: Engine
LOST ALL LIGHTS, F16 AND F17 FUSES AND THE ENTIRE FUSE BOX WAS MELTED. FUSES WERE ARCING AND SHORTING INTERNALLY, BUT DIDN'T FAIL. THIS IS A VERY COMMON ISSUE IT SEEMS FROM RESEARCHING ONLINE, BUT THE DEALER REFUSES TO C
NHTSA complaint: Electrical system
I WAS RIDING AS THE PASSENGER IN MY VEHICLE. MY FOOT WAS BURNT BY AN ELECTRICAL COMPONENT THAT WAS DANGLING DOWN UNDERNEATH THE GLOVE BOX. IT WAS THE BLOWER RESISTOR. THE BLOWER RESISTOR MELTED THROUGH PLASTIC, THEN THE
NHTSA complaint: Electrical system
2011 GOLF TDI 2DOOR. STARTED THROWING AND ERROR CODE OF P2BA6. TOOK IT FOR DIAGNOSTICS AND THEY STATED THAT ISSUE WAS A PREVIOUS RECALL AND WAS FIXED ALREADY. I CONTACTED VW DIRECTLY TO SEE HOW TO GO ABOUT THE SITUATION
NHTSA complaint: Fuel system
NHTSA lists 6 recall campaigns for the 2011 Volkswagen Golf. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period ma
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Fix: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volksw
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wou
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Fix: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spr
| Reliability raw | 62 | average |
|---|---|---|
| Longevity est. | 69 | good |
| Maintenance | 76 | good |
| Depreciation | 58 | average |
| Performance | 50 | average |
| Efficiency | 49 | below average |
Percentile ranks against other compact cars in the catalog.
What stands behind each score for this car:
Owners have filed 110 complaints with NHTSA for this model-year, and power train is the most reported area with 16 of them (15%). There are 6 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 62/100 (average) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 69/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2011 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: be careful, because the numbers are mixed and the complaint record is worth reading before you commit. Its overall ownership score is 63/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.