Reliability, what owners report, and what it costs to keep.
AVOIR's read: the reliability record is poor enough to outweigh everything else here.
Owners have filed 1,517 complaints with NHTSA about the 2011 Kia Sorento, and it carries 8 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Structure | 214 | 14% |
| Power train | 167 | 11% |
| Engine | 153 | 10% |
| Unknown or other | 126 | 8% |
| Air bags | 124 | 8% |
| Electrical system | 71 | 5% |
| Exterior lighting | 46 | 3% |
| Service brakes | 44 | 3% |
| Suspension | 25 | 2% |
| Electrical system | 25 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
Just bought this from a private seller last week and was driving to work. The engine suddenly caught fire and the car essentially exploded and melted.
NHTSA complaint: Electrical system
I tried months ago to have my 2011 KIA Sorento LX 3.5L v6 AWD to get the recalls fixed @ KIA in Yorkville,New York. They said they couldn't fix the recalls that were on the vehicle because supposedly the suspension is un
NHTSA complaint: Suspension
Intake manifold. A previously repaired recall that is still causing issue. Rough idle and check engine light.
NHTSA complaint: Engine
Subframe, in the rear, where lateral arms are connected completely rusted off from the rest of the subframe. The control arm has broken off and is now rubbing against fuel tank. Car is unrepairable and undrivable.
NHTSA complaint: Suspension
My 2011 Kia Sorrento caught fire while parked in my garage. Kia is saying it's not due to any recall they have and that it was an electrical fire store behind the steering wheel and they're refusing to take any responsib
NHTSA complaint: Electrical system
I was driving my car, while at a stop light I noticed some smoke coming from under my hood. I thought it might have been the cold I turned off the main road onto my street and noticed the smoke increasing, I pulled over
NHTSA complaint: Electrical system
In a letter dated August 14, 2019, KIA advised that the warranty coverage for the driver's front airbag clock spring assembly was extended to 15 years. the clock spring is an electrical connection which rotates with the
NHTSA complaint: Air bags
The contact owns a 2011 Kia Sorento. The contact stated while driving approximately 60 MPH, the vehicle unexpectedly stalled. There was no warning light illuminated. The contact stated that there was a rattling sound com
NHTSA complaint: Engine
NHTSA lists 8 recall campaigns for the 2011 Kia Sorento. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmissio
Risk: Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.
Fix: Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542.
CURT MANUFACTURING IS RECALLING CERTAIN TOW PACKAGE WIRING HARNESSES, PART NUMBER 56024, THAT CONNECT TOW VEHICLE LIGHTING CIRCUITS TO TRAILER LIGHTING CIRCUITS SOLD FOR USE ON CERTAIN MODEL YEAR 2009 THROUGH 2011 HYUNDAI VERACRUZ AND KIA SORENTO VEHICLES. THE UNITS ARE NOT WATER-TIGHT AND MOISTURE
Risk: WITHOUT THE CIRCUIT PROTECTION, THE MODULE CAN OVERHEAT POSSIBLY RESULTING IN A FIRE.
Fix: CURT MANUFACTURING WILL NOTIFY OWNERS AND REPLACE THE TOW PACKAGE WIRING HARNESS. THE REMEDY WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 17, 2011. OWNERS MAY CONTACT CURT M
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 201
Risk: Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the trans
Fix: Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners
KIA IS RECALLING CERTAIN MODEL YEAR 2011 SORENTO 2WD VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS AND 2.4L ENGINES MANUFACTURED FROM THE START OF PRODUCTION THROUGH MAY 22, 2010. THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH
Risk: DAMAGE TO THE TRANSMISSION MAY CAUSE LOSS OF MOTIVE POWER, INCREASING THE RISK OF A CRASH.
Fix: DEALERS WILL REPLACE THE RIGHT SIDE OUTPUT GEAR AND INTERMEDIATE SHAFT FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY 2011. OWNERS MAY CONTACT KIA AT 1-800-333-4542.
| Reliability raw | 41 | below average |
|---|---|---|
| Longevity est. | 61 | average |
| Maintenance | 80 | excellent |
| Depreciation | 61 | average |
| Performance | 59 | average |
| Efficiency | 43 | below average |
| Safety | 80 | excellent |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 1,517 complaints with NHTSA for this model-year, and structure is the most reported area with 214 of them (14%). There are 8 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 41/100 (below average) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 61/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2011 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: skip, because the reliability record is poor enough to outweigh everything else here. Its overall ownership score is 60/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.