Reliability, what owners report, and what it costs to keep.
AVOIR's read: the numbers are mixed and the complaint record is worth reading before you commit.
Owners have filed 304 complaints with NHTSA about the 2011 Honda Accord Crosstour, and it carries 6 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Air bags | 107 | 35% |
| Seats | 39 | 13% |
| Engine | 20 | 7% |
| Structure | 14 | 5% |
| Power train | 14 | 5% |
| Steering | 10 | 3% |
| Electrical system | 8 | 3% |
| Vehicle speed control | 8 | 3% |
| Unknown or other | 7 | 2% |
| Suspension | 5 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
Odometer Fraud. The contact purchased a 2011 Honda Accord. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the
NHTSA complaint: Electrical system
The drivers side curtain airbag and drivers side seat belt retention airbag deployed while driving without an impact/collision. It is available for inspection. The airbags deploying while driving blocked my vision and wa
NHTSA complaint: Air bags
I don't remember the exact days but the air bag light comes on twice
NHTSA complaint: Air bags
The rack and pinion needs to be replaced with just over 63k miles. This appears to be a common occurrence amongst 2008-2012 Honda Accords but it appears Honda is ignoring the issue. I have included a forum of complaints
NHTSA complaint: Steering
ENGINE, C1 MISFIRERS, THIS HAS OCCURED OVER THE PAST TWO YEARS AND HAS COSTS ME THOUSANDS TO FIX BUT ITS NOT A PERMANAT FIX, IT'S BEEN A BANDAID TO THIS ISSUE. ITS THE SAME ISSUE AS YOU ALL ARE INVESTAGATING WITH THE NEW
NHTSA complaint: Engine
The light suddenly came on stating the side air bag is off. Meaning during a collision it won't dobiys part
NHTSA complaint: Air bags
Sub Frame corrosion rust out / crack(s). Control arm (s) corrosion. All verified by independent repair facility, A & B Collision Staten Island NY. This has been an issue with previous years as per driveaccord.net
NHTSA complaint: Suspension
I was driving on freeway and I heard an explosion. Glass rain down on me. My sunroof shattered for no reason. I was driving with no cars ahead, beside or behind me. The weather was clear. I suffered with glass in my eye
NHTSA complaint: Structure
NHTSA lists 6 recall campaigns for the 2011 Honda Accord Crosstour. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2014 TSX Sport Wagon, 2010-2013 ZDX, 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic and Civic Hybrid, 2008-2010 Civic GX NGV, 2012-2015 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2014 Fit EV, 2010-201
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-21
Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009
Risk: An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.
Fix: Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began July 5, 2019.
Honda (American Honda Motor Co.) is recalling certain model year 2009-2011 Acura TSX, 2011 TSX Wagon, 2010-2011 Acura ZDX, 2008-2011 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid, and Civic GX, 2007-2011 CR-V, 2010-2011 FCX Clarity and Insight, and 2009-2011 Fit, and Pilot
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Fix: Honda will notify owners, and dealers will replace the inflator, free of charge. The recall began March 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this re
Honda (American Honda Motor Co.) is recalling certain 2009-2012 Acura TSX, 2011-2012 Acura TSX Wagon, 2010-2012 Acura ZDX, 2008-2012 Honda Accord, 2010-2012 Honda Accord Crosstour and Honda Insight, 2009-2012 Honda Fit, 2009-2012 Pilot, 2007-2011 Honda CR-V, 2012 Honda FCX Clarity and 2006-2011 Hond
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Fix: Honda will notify owners, and dealers will replace the front passenger side air bag inflator, free of charge. The manufacturer has mailed an interim notification, and will send a second notification
| Reliability | 58 | average |
|---|---|---|
| Longevity est. | 72 | good |
| Maintenance | 78 | good |
| Depreciation | 83 | excellent |
| Performance | 67 | good |
| Efficiency | 40 | below average |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 304 complaints with NHTSA for this model-year, and air bags is the most reported area with 107 of them (35%). There are 6 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 58/100 (average) from NHTSA recall campaigns and complaint density, adjusted for how many were sold so a popular model is not penalised for having more owners.
AVOIR scores its longevity 72/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2011 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: be careful, because the numbers are mixed and the complaint record is worth reading before you commit. Its overall ownership score is 68/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.