Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 2,869 complaints with NHTSA about the 2011 Ford Fusion Hybrid, and it carries no recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Steering | 1,199 | 42% |
| Air bags | 310 | 11% |
| Service brakes | 147 | 5% |
| Power train | 105 | 4% |
| Vehicle speed control | 72 | 3% |
| Engine | 68 | 2% |
| Unknown or other | 61 | 2% |
| Fuel/propulsion system | 53 | 2% |
| Power train | 51 | 2% |
| Structure | 48 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
My car has lost steering And idk what's wrong with it It's throwing a code on the dash that says steering assist fault code
NHTSA complaint: Steering
The contact owns a 2011 Ford Fusion. The contact stated while driving 25 MPH, the front driver's side wheel lug nuts fractured, causing the wheel to detach and the vehicle to shudder. The contact decelerated to 15 MPH, a
NHTSA complaint: Wheels
My daughter was at the gym with the car. She left to come home. Went to the car and started it. It starts fine, but then she got all these warning bells and flashing on the dash panel that power steering failure. Her
NHTSA complaint: Steering
I was backing and the steering wheel was impossible to turn. The car was on the recall 15S18, was served and obviously still a safety issue. I requested today July 30,2025 for a goodwill repair and was denied.
NHTSA complaint: Steering
I am writing to file a complaint regarding a serious and potentially dangerous issue with my 2011 Ford Fusion. Recently, my vehicle completely lost power steering while in use. In the past, I had experienced intermitten
NHTSA complaint: Steering
The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The service power steering warning light illuminated, and the st
NHTSA complaint: Steering
The contact owns a 2011 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the steering wheel failed to turn in the intended direction, and the steering wheel seized. The steering fault warnin
NHTSA complaint: Steering
The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 MPH, the steering wheel seized. The contact stated that several unknown warning lights were illuminated. The contact pulled over and restarted
NHTSA complaint: Steering
| Reliability raw | 62 | average |
|---|---|---|
| Longevity est. | 70 | good |
| Maintenance | 78 | good |
| Depreciation | 100 | excellent |
| Performance | 50 | average |
| Efficiency | 61 | average |
| Safety | 80 | excellent |
Percentile ranks against other midsize & large cars in the catalog.
What stands behind each score for this car:
Owners have filed 2,869 complaints with NHTSA for this model-year, and steering is the most reported area with 1,199 of them (42%). No recalls are on record for it.
AVOIR scores its reliability 62/100 (average) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 70/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2011 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 72/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.