Reliability, what owners report, and what it costs to keep.
AVOIR's read: the numbers are mixed and the complaint record is worth reading before you commit.
Owners have filed 233 complaints with NHTSA about the 2004 Volkswagen Jetta, and it carries 5 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Engine and engine cooling | 29 | 12% |
| Power train | 29 | 12% |
| Electrical system | 19 | 8% |
| Seats | 19 | 8% |
| Air bags | 19 | 8% |
| Fuel system | 10 | 4% |
| Fuel/propulsion system | 6 | 3% |
| Fuel system | 6 | 3% |
| Structure | 6 | 3% |
| Seat belts | 5 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
The contact owns a 2004 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed while it was raining, the windshield wipers were activated; however, the wipers failed to function as intended. The
NHTSA complaint: Electrical system
Unknown, very complex. Multiple issues. Have been addressed as well as parts been replaced however other issues arised that are definitely safety concerns between electrical issues engine motor etc
NHTSA complaint: Electrical system
A4 VW BEW TDI BRAKE BOOSTER VACUUM HOSE updated part# 1J0 612 041 FD VW part numbers 1J0 612 041 N and 1J0 612 041 FD. These hose are known for cracking at the plastic tube causing low vacuum; poor / inconsistant brakin
NHTSA complaint: Service brakes
THE FRONT WINDOWS DETACH AND DROP DOWN INSIDE THE DOOR DURING COLD WEATHER, EVEN WHEN THE WINDOW HAS NOT BEEN OPERATED. THIS HAS CAUSED A LOSS OF VISIBILITY AS WELL AS A LOSS OF PROTECTION DURING A BLIZZARD, AND AGAIN DU
NHTSA complaint: Visibility/wiper
STARTING AT AROUND 130,000 MILES, WHEN GAS TANK IS AT A QUARTER OR SLIGHTLY LESS, THE CAR LOOSES POWER AND ACTS AS IF IT IS NOT GETTING FUEL TO THE ENGINE. WHEN THIS HAPPENS WHILE DRIVING DOWN A HIGHWAY AT TYPICAL HIGHWA
NHTSA complaint: Fuel/propulsion system
MY CAR IS CURRENTLY STAGED AT MY HOME IT'S STILL DRIVABLE BUT I DON'T KNOW GOR HOW LONG! I RECENTLY BOUGHT THIS CAR FROM A DEALER IN CALIFORNIA ABOUT 3 MONTHS AGO, NOW ALL OF A SUDDEN I'M HAVING ISSUES WITH MY TRANSMISS
NHTSA complaint: Vehicle speed control
LOOSE STEERING CHANCE OF LOSS OF CONTROL DUE TO INCORRECT TIE ROD END FROM KIT SPECIFIC TO VEHICLE. RESULTING IN RUINED TIRES AND ALIGNMENT. HTTPS://WWW.AUTOPARTSWAREHOUSE.COM/SKU/VOLKSWAGEN/JETTA/REPLACEMENT/CONTROL_ARM
NHTSA complaint: Steering
VEHICLE UNDER MULTIPLE OCCASIONS HAS STALLED OUT AT VARIOUS SPEEDS, LOCATIONS, AND DRIVING STYLES/ROADS AT OR UNDER A QUARTER OF A TANK
NHTSA complaint: Engine
NHTSA lists 5 recall campaigns for the 2004 Volkswagen Jetta. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake flu
Risk: If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Fix: Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylin
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/s
Risk: A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Fix: Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
Risk: THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
Fix: DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLE
ON CERTAIN PASSENGER VEHICLES, THE HIGH PRESSURE DIESEL PUMPS WERE PRODUCED WITH AN IMPROPER FASTENER, WHICH COULD ALLOW DIESEL FUEL TO ESCAPE FROM THE PUMP.
Risk: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE MAY LEAD TO A FIRE.
Fix: DEALERS WILL REPLACE THE DIESEL PUMP. THE RECALL BEGAN ON FEBRUARY 8, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
| Reliability raw | 68 | good |
|---|---|---|
| Longevity est. | 68 | good |
| Maintenance | 77 | good |
| Depreciation | 69 | good |
| Performance | 51 | average |
| Efficiency | 56 | average |
Percentile ranks against other compact cars in the catalog.
What stands behind each score for this car:
Owners have filed 233 complaints with NHTSA for this model-year, and engine and engine cooling is the most reported area with 29 of them (12%). There are 5 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 68/100 (good) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 68/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2004 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: be careful, because the numbers are mixed and the complaint record is worth reading before you commit. Its overall ownership score is 67/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.