Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 286 complaints with NHTSA about the 2004 Toyota Highlander, and it carries 5 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Power train | 52 | 18% |
| Vehicle speed control | 29 | 10% |
| Steering | 28 | 10% |
| Visibility | 17 | 6% |
| Engine and engine cooling | 16 | 6% |
| Engine | 14 | 5% |
| Service brakes | 13 | 5% |
| Exterior lighting | 10 | 3% |
| Electrical system | 8 | 3% |
| Electronic stability control (esc) | 8 | 3% |
Verbatim from NHTSA complaint records, trimmed for length.
Hello, I am the Buyer of the subject Vehicle, Upon doing my research, I found out several reports stating that The subject vehicle's 2.4L engine has manufacturing defect, that causes Head Bolts to get stripped/melt down
NHTSA complaint: Steering
My car malfunctioned my tire locked up while I was driving on the high way causing me to spin out of control and skid all the way into a guard rail totalled my car out and not one air bag went off
NHTSA complaint: Air bags
The passenger airbag occupancy sensor in my car has stopped sensing a passenger has been stuck on "OFF" for the past 2-6 months (I believe) even when an adult is sitting in the seat. I don't know exactly when this probl
NHTSA complaint: Air bags
The contact owns a 2004 Toyota Highlander. The contact stated while driving at an undisclosed speed, the front bumper inadvertently detached. The vehicle was taken to an independent mechanic where it was determined that
NHTSA complaint: Structure
TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AND PRESSING TO BRAKE PEDAL, THE PEDAL FAILED TO RETURN TO THE IDLE POSITION. THE VEHICLE STABILITY CONTROL MESSAGE DISPL
NHTSA complaint: Service brakes
WHILE TRAVELING THROUGH A HIGHWAY CONSTRUCTION ZONE MY CAR SUDDENLY BECAME HARD TO STEER, AND MY SPEED BECAME GREATER, TRIED TO (BREAK) DECELERATE THE CAR BEGAN SLIDING OUT OF CONTROL-PLOWING INTO THE ROAD CONSTRUCTION B
NHTSA complaint: Steering
TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. WHILE DRIVING VARIOUS LOW SPEEDS, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. UPON APPLYING MINIMAL PRESSURE TO THE ACCELERATOR PEDAL, THE ACCELERATOR PEDAL BECAME STUC
NHTSA complaint: Vehicle speed control
TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BELT ASSEMBLY MALFUNCTIONED AND THE FABRIC MATERIAL STRAP BECAME FRAYED AND SHREDDED AT THE BUCKLE LOCATION. THE CAUSE O
NHTSA complaint: Seat belts
NHTSA lists 5 recall campaigns for the 2004 Toyota Highlander. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004 AVALON VEHICLES; 2004 AND 2005 CAMRY, CAMRY SOLARA, HIGHLANDER, AND SIENNA VEHICLES, 2006 HIGHLANDER HYBRID; 2004 AND 2005 LEXUS ES330 AND RX330; AND 2006 LEXUS RX400H VEHICLES MANUFACTURED FROM JUNE 1, 2004 THROUGH MARCH 31, 2005, EQUIPPED WITH THE 1MZ-FE
Risk: IN SOME CASES, THE BELT FOR THE POWER STEERING PUMP MAY BECOME DETACHED FROM THE PULLEY WHICH COULD RESULT IN A LOSS OF POWER STEERING AND A SUDDEN INCREASE IN STEERING EFFORT, INCREASING THE RISK OF
Fix: TOYOTA WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE CRANKSHAFT PULLEY TO IDENTIFY WHETHER IT WAS PRODUCED BY THE U.S. SUPPLIER. IF SO, THE DEALER WILL REPLACE THE PULLEY WITH A NEW ONE AT NO CHARGE
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2006 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2004-2007 LEXUS RX330, RX350, AND RX400H VEHICLES. IF THE FORWARD RETENTION CLIP USED TO SECURE THE FLOOR CARPET COVER, WHICH IS LOCATED IN FRONT OF THE CENTER CONSOLE, IS NOT INSTALLED PROPERLY THE COVER
Risk: IF THIS OCCURS, THE ACCELERATOR PEDAL MAY TEMPORARILY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION RATHER THAN RETURN TO THE IDLE POSITION. A STUCK ACCELERATOR PEDAL MAY RESULT IN UNINTENDED AND SU
Fix: DEALERS WILL REPLACE THE FLOOR CARPET COVER WITH A NEWLY DESIGNED ONE FREE OR CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MARCH 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
ON CERTAIN SPORT UTILITY AND HYBRID VEHICLES, THE TWO RETAINING CLIPS FOR THE DRIVER'S SIDE FORWARD CENTER CONSOLE CAN BECOME LOOSE. IF BOTH CLIPS SEPARATE FROM THE FLOOR CARPET COVER, THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL, CAUSING INTERFERENCE WITH THE ACCELERATOR PEDAL ROD.
Risk: THIS CONDITION MAY INTERFERE WITH THE ACCELERATOR PEDAL RETURNING TO THE IDLE POSITION INCREASING THE RISK OF A CRASH.
Fix: DEALERS WILL REPLACE THE TWO FLOOR CARPET COVER RETAINING CLIPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 24, 2006, AND SHOULD BE COMPLETED BY EARLY SEPTEMBER 2006. OWNERS MAY CONTACT TOYOTA AT 1-800
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2006 AVALON, MODEL YEAR 2004-2006 HIGHLANDER, MODEL YEAR 2004-2006 LEXUS RX, AND MODEL YEAR 2006 LEXUS GS AND IS VEHICLES. BRAKE FLUID CONTAINING POLYMERS IS USED THAT ACTS AS LUBRICANTS FOR CERTAIN BRAKE SYSTEM COMPONENTS. IF REPLACEMENT BRAKE FLUID IS
Risk: A LEAK OF BRAKE FLUID COULD LEAD TO A CHANGE IN BRAKE PEDAL FEEL AND OVERTIME A DEGRADATION IN BRAKING PERFORMANCE INCREASING THE RISK OF A CRASH.
Fix: DEALERS WILL REPLACE THE SEAL WITH A NEWLY DESIGNED ONE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 AND
| Reliability | 69 | good |
|---|---|---|
| Longevity est. | 78 | good |
| Maintenance | 82 | excellent |
| Depreciation | 74 | good |
| Performance | 66 | good |
| Efficiency | 36 | below average |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 286 complaints with NHTSA for this model-year, and power train is the most reported area with 52 of them (18%). There are 5 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 69/100 (good) from NHTSA recall campaigns and complaint density, adjusted for how many were sold so a popular model is not penalised for having more owners.
AVOIR scores its longevity 78/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2004 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 71/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.