Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 193 complaints with NHTSA about the 2002 Toyota Prius, and it carries 2 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Steering | 74 | 38% |
| Tires | 17 | 9% |
| Service brakes | 11 | 6% |
| Electrical system | 9 | 5% |
| Power train | 9 | 5% |
| Suspension | 7 | 4% |
| Engine and engine cooling | 6 | 3% |
| Vehicle speed control | 5 | 3% |
| Service brakes | 3 | 2% |
| Exterior lighting | 3 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
I was driving on the 91 freeway west exit ramp to merge into the 57 freeway in Orange County ca. when suddenly I lost all power steering on the car . We managed to get out the freeway on the first exit
NHTSA complaint: Steering
DRIVING SPEED LESS THAN 25MPH ON FAMILIAR SURFACE STREET WITH NEED TO STOP FOR A CAR ABOUT 75 FEET (ESTIMATE) IN FRONT; SHOULD HAVE BEEN AN EASY STOP; APPLIED BRAKES BUT CAR ACCELERATED (I THINK ONLY ELECTRIC MOTOR); FUR
NHTSA complaint: Vehicle speed control
DRIVING UP AND DOWN A SLIGHT INCLINE, POWER STEERING SUDDENLY GOES OUT. ONLY HAPPENED TWICE SO FAR BUT I DON'T KNOW WHAT WOULD PREVENT IT FROM HAPPENING AGAIN. PROBABLY GOING ABOUT 15-20MPH UPHILL AND MAYBE 20-25MPH DOWN
NHTSA complaint: Steering
I WAS DRIVING ON THE HIGHWAY AND FELT A JERKING AT MY STEERING WHEEL A FEW MONTHS BACK, I THOUGHT OK MAYBE THE STEERING WHEEL LOOSE OR SOMETHING, I WAS GOING AROUND 65 MPH. FAST FORWARD TO TWO WEEKS AGO AND THE STEERING
NHTSA complaint: Steering
THE HEADLIGHT LENSES COVERS REPEATEDLY CLOUDS OVER TO THE POINT I CAN HARDLY SEE THE ROADWAY AT NIGHT. DEALER HAVE CLEANSE THE LENSES HOW HAS LAST FOR ABOUT A MONTH. THE DEALER NOW SAYS THESE NEED TO BE REPLACE AT A CO
NHTSA complaint: Exterior lighting
MY STEERING WHEEL STARTS SHAKING VIOLENTLY WHEN DRIVING UNDER 32 DEGREES OUTSIDE AND LOCKS UP THE ABILITY TO STEER WHICH CAN BE DEADLY ON THE HIGHWAY WHICH I DON'T DRIVE MUCH LUCKILY AND TOYOTA HAS NO OPEN RECALLS EVEN T
NHTSA complaint: Steering
TL* THE CONTACT OWNS A 2002 TOYOTA PRIUS. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED WITHOUT WARNING. ALSO, THE STEERING WHEEL VEERED TO THE RIGHT, WHICH CAUSED THE CONTACT TO DRIVE OVER A CURB. THE CONTA
NHTSA complaint: Steering
WHILE DRIVING ON THE FREEWAY IN STOP AND GO TRAFFIC THE STEERING WHEEL STARTED TO OSCILLATE BACK AND FORTH IT SUBSIDED HOWEVER A FEW MIN LATER AS FREEWAY SPEEDS WERE APPROACHED THE WHEEL TRIED TURNING HARD LEFT THEN VIBR
NHTSA complaint: Steering
NHTSA lists 2 recall campaigns for the 2002 Toyota Prius. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2001 THROUGH 2003 PRIUS PASSENGER CARS MANUFACTURED FROM JANUARY 28, 2000, THROUGH MAY 30, 2003. THE STEERING LINKAGE MAY LOOSEN, RESULTING IN REDUCED ELECTRIC STEERING ASSISTANCE WHEN MAKING A LEFT TURN.
Risk: LOSS OF POWER STEERING, PARTICULARLY WHEN AN OPERATOR IS ACTIVELY INTENDING TO STEER THE VEHICLE, MAY INCREASE THE RISK OF A CRASH.
Fix: TOYOTA WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE NUTS IN THE STEERING LINKAGE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 8, 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
ON CERTAIN PASSENGER VEHICLES, DUE TO IMPROPER MOLDING OF THE RESIN BODY OF THE CRANKSHAFT POSITION SENOR INSTALLED ON THE ENGINE BLOCK, ENGINE OIL MAY PENETRATE THE SEAL AND ENTER THE SENSOR WIRING CONNECTOR. THE WIRE HARNESS CONNECTOR MAY NOT BE SUFFICIENTLY ATTACHED TO THE LOCKING TAB OF THE SEN
Risk: ENGINE OIL INSIDE THE SENSOR WIRING CONNECTOR COULD CAUSE EXPANSION DUE TO THE HEAT OF THE ENGINE AND COULD DEFORM THE SENSOR WIRING CONNECTOR. THE CONNECTOR MAY BECOME DISCONNECTED, WHICH COULD CAUS
Fix: DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR FREE OF CHARGE. THE RECALL BEGAN ON JULY 26, 2006. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
| Reliability raw | 78 | good |
|---|---|---|
| Longevity est. | 82 | excellent |
| Maintenance | 86 | excellent |
| Depreciation | 79 | good |
| Performance | 39 | below average |
| Efficiency | 64 | average |
Percentile ranks against other compact cars in the catalog.
What stands behind each score for this car:
Owners have filed 193 complaints with NHTSA for this model-year, and steering is the most reported area with 74 of them (38%). There are 2 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 78/100 (good) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 82/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2002 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 75/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.