Reliability, what owners report, and what it costs to keep.
AVOIR's read: a solid ownership case with specific caveats below.
Owners have filed 328 complaints with NHTSA about the 2002 Toyota Highlander, and it carries 2 recalls. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Visibility | 114 | 35% |
| Vehicle speed control | 25 | 8% |
| Engine and engine cooling | 23 | 7% |
| Power train | 18 | 5% |
| Structure | 17 | 5% |
| Visibility/wiper | 14 | 4% |
| Air bags | 12 | 4% |
| Unknown or other | 10 | 3% |
| Exterior lighting | 10 | 3% |
| Electrical system | 8 | 2% |
Verbatim from NHTSA complaint records, trimmed for length.
I SAW SOMEONE STEAL MY CAR AND TOLD THEM THEY HACKED. WINDSHIELD WIPERS WOULD SLOW UP AND DOWN. BURNING OF THE ELECTRICS WHEN TRY TO CHARGE. CAR STOPPING IN THE MIDDLE OF THE ROAD. CAR GOING ON AND OFF. THE MIDDLE OF THE
NHTSA complaint: Electrical system
ACCELERATOR STICIKING. VEHICLE ACCELERATES AT 4000 TO 5000 RPMS HAD VEHICE TOWED TO TOYOTA OF BEDFORD 440-809-8399
NHTSA complaint: Vehicle speed control
WHILE DRIVING HOME THE CAR ACCELERATED ON IT,S OWN AND WAS UNABLE TO STOP WITHOUT REARENDING ANOTHER CAR WITHALL THE DAMAGE TO MY CAR AS A MECHANIC I REPAIRED THE BODY ON MY OWN AFTER MAKING REPAIRS I WAS ABLE TO DRIVE T
NHTSA complaint: Vehicle speed control
DRIVER SIDE VISOR HAS 2 POSITIONS ONLY. DOWN OR UP. CANNOT ADJUST FOR TALLER DRIVERS.
NHTSA complaint: Visibility/wiper
THE AC LIKES TO BLOW HOT AIR WHEN IN THE MAX AC SETTING AND THE TEMP KNOB BEING IN THE COLDEST POSITION. NUT BEING THE TEMP SETTING GAUGE COMES LOOSE CAUSING THE AC TO BLOW HOT AIR. HAPPENS ANYTIME IF PARKED OR DRIVING.
NHTSA complaint: Electrical system
I HAVE HAD RECURRENT TRANSMISSION PROBLEMS THAT COST TH OUSANDS TO FIX BUT YET ARE NOT COMPLETELY RESOLVED.L JUST HAD MY TRANSMISSION COMPLETELY FAIL AFTER BEING SERVICED 17 MONTHS AGO. SINCE REPLACING IT, I STILL HAVE P
NHTSA complaint: Power train
VEHICLE WAS IN MOTION ON A CITY STREET GOING STRAIGHT SLIGHTLY DOWNHILL AND THEN UPHILL. THE WEATHER WAS CLEAR. SPEED WAS ABOUT 15-25 MPH. I WAS BRAKING TO SLOW THE CAR DOWN BUT THE CAR ACCELERATED ON ITS OWN ( TOYOTA CA
NHTSA complaint: Vehicle speed control
SUN VISORS FALL DOWN WHILE DRIVING. AT ANY GIVEN TIME WHILE DRIVING BOTH SUNVISORS WILL FALL COMPLETELY DOWN OBSTRUCTING VIEW OF THE ROAD AHEAD. VERY DANGEROUS.TOYOTA WILL NOT RECALL.
NHTSA complaint: Visibility/wiper
NHTSA lists 2 recall campaigns for the 2002 Toyota Highlander. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
CERTAIN SPORT UTILITY VEHICLES HAVE A CHILD PROTECTION LOCK (CPL) SYSTEM ON BOTH OF THE REAR SIDE DOORS. WHEN AN OPERATOR OF THE VEHICLE CLOSES THE DOOR VERY HARD WITH THE CPL LEVER SET TO THE LOCK POSITION, THERE IS A POSSIBILITY THAT THE LEVER MAY CONTACT THE BODY PANEL, CAUSING THE CPL LEVER TO
Risk: THIS CONDITION COULD ALLOW THE DOOR TO BE OPENED WITH THE INSIDE WHILE THE OPERATOR BELIEVES THAT THE CPL WAS ACTIVATED. IF THE DOOR WERE OPENED FROM THE INSIDE WHILE THE VEHICLE WAS IN MOTION, AN OC
Fix: DEALERS WILL SHORTEN THE CPL LEVER. OWNER NOTIFICATION BEGAN MAY 7, 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.
ON SPORT UTILITY VEHICLES, THERE IS A BREATHER HOSE THAT ATTACHES TO THE NOZZLE OF THE ON-BOARD REFUELING VAPOR RECOVERY (ORVR) VALVE, WHICH IS LOCATED ON THE TOPSIDE OF THE FUEL TANK. THE BREATHER HOSE IS ATTACHED WITH A CLAMP, WHOSE "TABS" FACE IN THE UPWARD DIRECTION. WHEN THE VEHICLE WAS CRASH
Risk: IN THE WORST CASE, NOZZLE BREAKAGE COULD RESULT IN FUEL LEAKAGE IF THE VEHICLE ROLLS-OVER AFTER A HIGH SPEED FRONTAL CRASH.
Fix: DEALERS WILL ROTATE THE SPECIFIED CLAMP. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE
| Reliability | 77 | good |
|---|---|---|
| Longevity est. | 82 | excellent |
| Maintenance | 82 | excellent |
| Depreciation | 74 | good |
| Performance | 59 | average |
| Efficiency | 36 | below average |
Percentile ranks against other SUVs in the catalog.
What stands behind each score for this car:
Owners have filed 328 complaints with NHTSA for this model-year, and visibility is the most reported area with 114 of them (35%). There are 2 recalls on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 77/100 (good) from NHTSA recall campaigns and complaint density, adjusted for how many were sold so a popular model is not penalised for having more owners.
AVOIR scores its longevity 82/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2002 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: worth a look, because a solid ownership case with specific caveats below. Its overall ownership score is 73/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.