Reliability, what owners report, and what it costs to keep.
AVOIR's read: the numbers are mixed and the complaint record is worth reading before you commit.
Owners have filed 78 complaints with NHTSA about the 2002 Chrysler Concorde, and it carries 1 recall. These are owner allegations rather than confirmed defects, but the pattern of what people complain about is the most useful signal a used buyer has.
| Area | Complaints | Share |
|---|---|---|
| Engine and engine cooling | 24 | 31% |
| Air bags | 7 | 9% |
| Power train | 7 | 9% |
| Electrical system | 6 | 8% |
| Suspension | 5 | 6% |
| Seats | 4 | 5% |
| Seat belts | 3 | 4% |
| Steering | 3 | 4% |
| Wheels | 3 | 4% |
| Service brakes | 3 | 4% |
Verbatim from NHTSA complaint records, trimmed for length.
THIS CAR HAS AN ONGOING RECALL FOR SEAT RECLINER BOLTS. I WAS DRIVING AND ALL OF THE SUDDEN THE SEAT BACK WENT FLAT AND I FELL BACKWARDS WHILE DRIVING. THIS WILL BE THE 4TH TIME THE SEAT BELT RECLINER BOLT BROKE. I BE
NHTSA complaint: Seats
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. WHILE DRIVING AT ANY SPEED, A FUEL ODOR WAS NOTICED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS CONTACTED (FREMONT AUTO MALL IN FREMONT, CA) AND STATED THA
NHTSA complaint: Electronic stability control (esc)
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED
NHTSA complaint: Air bags
FROM THE TIME OF PURCHASE WE NOTICED THE INTERIOR LIGHTS FLICKERING. THIS COULD OCCUR WHILE DRIVING, WHILE PARKED, AND EVEN WHILE THE CAR WAS TURNED OFF AT NIGHT. THE CAR'S ALARM WOULD ALSO CHIRP WHEN THE CAR WAS OFF. TH
NHTSA complaint: Electrical system
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE DECELERATED AS THE RPM READING INCREASED. THE CONTACT STATED THAT AFTER SHUTTING THE ENGINE OFF AND R
NHTSA complaint: Power train
AFTER BACKING OUR CAR OUT OF THE CARPORT, WE NOTICED A LONG THIN PIECE OF CORRODED METAL LAYING ON THE GROUND. I GOT UNDER THE CAR AND FOUND THAT THE FUEL TANK RETAINING STRAPS WERE SEVERELY CORRODED, THE ONE ON THE LEF
NHTSA complaint: Suspension
TL* THE CONTACT OWNS A 2002 CHRYSLER CONCORDE. THE CONTACT WAS DRIVING 50 MPH HE DROVE OVER BLACK ICE AND CRASHED INTO ANOTHER VEHICLE. A PASSENGER SUSTAINED INJURIES TO THE NECK AND BACK, AND WAS TRANSPORTED TO THE HOSP
NHTSA complaint: Air bags
I JUST BOUGHT A 2002 PT CRUISER FROM JUST ADD GAS IN ALBANY LOUISIANA I LOVE THE CAR , BUT AFTER I GOT IT HOME AND DROVE IT FOR A COUPLE OF DAYS I FOUND OUT THAT THE BRAIN IS HAVING PROBLEMS , I TOOK IT TO AUTO ZONE AN
NHTSA complaint: Electrical system
NHTSA lists 1 recall campaign for the 2002 Chrysler Concorde. Recalls are free to have fixed at a franchised dealer regardless of who owns the car now, but only if they were never done, so check the VIN of the specific car rather than trusting the model.
ON CERTAIN PASSENGER VEHICLES, SEAT BACK RECLINER BOLT BREAKAGE CAN OCCUR RESULTING IN THE SEAT BACK RECLINING UNEXPECTEDLY.
Risk: IF THE SEAT BACK UNEXPECTEDLY RECLINES WHILE THE CAR IS BEING DRIVEN, IT COULD RESULT IN LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH.
Fix: DEALERS WILL REPLACE THE RECLINER BOLTS. OWNER NOTIFICATION BEGAN ON APRIL 23, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE
| Reliability raw | 78 | good |
|---|---|---|
| Longevity est. | 75 | good |
| Maintenance | 79 | good |
| Depreciation | 54 | average |
| Performance | 51 | average |
| Efficiency | 40 | below average |
Percentile ranks against other midsize & large cars in the catalog.
What stands behind each score for this car:
Owners have filed 78 complaints with NHTSA for this model-year, and engine and engine cooling is the most reported area with 24 of them (31%). There is 1 recall on record. Check any specific car against its VIN before buying.
AVOIR scores its reliability 78/100 (good) from NHTSA recall campaigns and complaint density. That figure is a raw complaint count, not yet adjusted for sales volume, so a high-volume model scores worse than it deserves.
AVOIR scores its longevity 75/100, but that figure is an estimate built from the powertrain and the brand's record, not a measurement. A 2002 car has no 200,000-mile population to observe yet, so treat it as a prior rather than evidence.
AVOIR's read: be careful, because the numbers are mixed and the complaint record is worth reading before you commit. Its overall ownership score is 68/100. Condition, mileage and service history still matter more than any score, so get a pre-purchase inspection on the specific car.
Sources: NHTSA recalls and complaints, EPA fuel economy, IIHS awards, and live market listings. A score describes a model-year, not the individual car in front of you. Get a pre-purchase inspection.